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How does it work?
When you visit your surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
There is space for you to add any additional comments of your experience.
Your response is anonymous and you will be able to post the postcard in a ballot box on your way out of the surgery.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The results will be published on the Choices website, our website and within the surgery.
How will the results be used?
The information will give us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
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