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Care Quality Commission
Patient Triage
Call 111 - When it is less urgent than 999


Routine Appointments

Appointments may be made by telephoning 810216 for Buckden patients or 210444 for Little Paxton patients. Routine appointments may be made in advance, which will enable us to offer you an appointment at a time best suitable to your requirements. If you have more than one problem to discuss with the doctor then please ask the receptionist for a 'double appointment'. We make every effort to ensure that your appointment will be with your usual doctor. However, this is sometimes not possible and an explanation as to why it is not possible will be offered. If you cannot keep an appointment, please inform us as soon as possible as this will assist us when we are busy, avoiding wasted appointments. DURING PANDEMIC THESE WILL BE TELEPHONE BASED. FACE TO FACE APPOINTMENTS ARE BOOKED ONLY BY CONSENT FROM THE BOOKING DOCTOR AFTER AN INITIAL TELEPHONE TRIAGE. There are physiotherapists, pharmacists and social prescribers who are available to also deal with your query

Emergency Appointments

Emergency appointments are available on the day of need. Please note the receptionists may ask what the problem is about to ascertain which health professional can deal with it most appropriately. It is advisable you keep seeing the doctor you normally see to maintain continuity of care. However, for emergency appointments you will be allocated at random or to the duty doctor. Doctors will see you as close as possible to your allocated emergency appointment time, but due to complexities of other sick patients this can be delayed. PATIENTS CAN BE SEEN FACE TO FACE ON THE DAY AFTER A DISCUSSION WITH THE ON CALL DOCTOR. There are physiotherapists, pharmacists and social prescribers who are available to also deal with your query

Worsening signs of a sick child (PDF 224KB)

Telephone Appointments

There are pre-bookable telephone appointments available with a doctor both before surgery starts and after. These appointments are available to book online or via the reception team. Telephone appointments are useful for those patients who do not require a face-to-face consultation but would benefit from a GP’s medical advice or a discussion concerning test results, for example.

To view our policy for consent to examination or treatment, please follow the link: (EXTERNAL LINK)

Online Appointments

Appointments can also be booked directly via the internet. To do so you will need to obtain your online codes from the reception desk; photographic identification will be required.

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Telephone Advice

You can talk to any of the doctors or nurses for advice. They may not, however, be able to talk to you during surgery unless your problem is urgent. The receptionist will be happy to take a message and arrange for a doctor or a nurse to ring you back. Normally this will be done during the course of the day. If it is URGENT and cannot wait, then please make sure you make the reception staff aware of this.

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