Show Side Menu
Privacy Notice (PDF, 548KB)
Care Quality Commission
Patient Triage
Call 111 - When it is less urgent than 999

Home Visits


Most patients who need to consult a GP will be seen at the surgery but we continue to make a limited number of home visits when this is appropriate. Home visits are reserved for the following groups of patients:

  • Terminally ill
  • Housebound patients (any patient who is able to leave home for any reason is not considered to be housebound)
  • Severely ill patients who cannot be mobilised.

In order to optimise quality of care, effectively use finite resources, and to benefit the greatest number of patients; home visits are to be offered exceptionally, not routinely. The introduction of the current GP Contract in 2004 re-affirmed that it is the doctor's decision whether or not the patient can reasonably be expected to attend surgery.

We want to offer the shortest waiting times for patients to see a doctor so please bear in mind that four to six patients can typically be seen by a doctor at the surgery in the time it takes to complete a single home visit. Throughout the development of this policy, the quality of medical care offered by the GPs to our patients has been of paramount importance. The emphasis is that clinical effectiveness must take precedence over patient convenience. There are visiting practitioners who may also be called upon to visit called the JET team run by the community trust if a GP is unable to visit

Requesting a Home Visit

Requests for visits must normally be made before 10:00am. Visiting will normally take place after morning surgery. Please only request home visits if you are incapable of attending the surgery. Whenever possible, we expect patients to come into the surgery as the facilities are far better for examination and treatment. When you call to request a visit, please give the reception team information about your symptoms as it helps us to judge the urgency of your condition. Receptionists are trained to do this and all information is treated confidentially. Please also provide a contact number as your visit request will be triaged by a doctor who may wish to call you to gather more information in order to get you the care that you need. The doctor will make an assessment and might then arrange a visit, direct your care to a more appropriate care provider, arranges a surgery appointment or conduct a telephone consultation. Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day but instead triaged to a more appropriate time. As long as the GP has made this assessment and offered an appropriate alternative, then the partners of Buckden and Little Paxton Surgeries will support any such decision made by a doctor working at the practice.

Medical emergencies

In the case of serious medical emergencies, ‘999’ should be called. The following list is not exhaustive, but conditions which are considered to be a medical emergency are:

General practice has never been, and can never be, an emergency service along the lines of the police or ambulance services. There is neither the human resource for this, nor the infrastructure to work in this way, as it would inevitably harm other aspects of the Practice’s work. It is not appropriate for a doctor to feel compelled to leave a busy pre-booked surgery to attend to a patient at home, who it would seem, may be suffering from a serious medical emergency. It is highly likely that the doctor will contribute little to the patient’s care above and beyond that offered by paramedics. Waiting for the doctor to attend may well cause ultimate delay in hospital treatment and in addition to all of this, major disruption to many patient’s timetables caused by the doctor leaving his/her surgery patients.

Further Details of the Home Visiting Protocol for Patients (PDF, 216KB)

Local Services, Let