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Important changes to our services from Monday 23 March 2020
Coronavirus Advice
Please do not book an appointment or attend the practice if you have symptoms associated with coronavirus, including a new continuous cough or a high temperature.
You are advised to stay at home for 7 days.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct, if you cannot go online, or are advised to do so by the online service.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.
A list of resources is available here Coronavirus COVID-19
Appointments
From Monday 23 March 2020, all requests for an appointment with the Doctor, Nurse or Healthcare Assistant will be a telephone call first. We will assess your symptoms, provide guidance and support and advise if you need to be seen. If we need to see you, we will make the arrangements with you.
Please do not attend the practice unless you are asked to.
We are contacting ALL patients with pre-booked routine appointments to talk to them about the next steps so please wait for us to contact you.
Little Paxton – temporarily closed.
From Monday 23 March 2020, our Little Paxton Surgery site will temporarily close. One weekly clinic will remain for patients who cannot get to Buckden but ALL other services will be provided from Buckden. We will collect post and prescription request slips on a daily basis.
Repeat Prescriptions
Please continue to order your repeat prescription online on by telephone between 10:00 and 12:30pm. Please place any paper requests in the POST BOX outside. Please DO NOT enter the practice to deliver your repeat slip. We will not be issuing prescriptions early or in extra quantities. Please DO NOT over-order to help maintain supplies for everybody.
Dispensing Patients
Please do not collect your medication from the dispensary if you have a cough and/or fever. Please ask somebody to collect on your behalf who does not have symptoms.
The dispensary at Buckden is open for collections
Monday 08:00am and 10:00am 16:00pm and 17:30pm
Tuesday 08:00am and 10:00am 16:00pm and 17:30pm
Wednesday 08:00am and 10:00am 16:00pm and 17:30pm
Thursday 08:00am and 10:00am Closed
Friday 08:00am and 10:00am 15:00 and 16:30pm
DISPENSING PATIENTS who are SHIELDING
If you are shielding, please try to arrange for someone else, a family member, friend, Carer or volunteer, to collect your prescription.
If you are unable to arrange collection we are working with staff and volunteers to arrange a delivery service. If you need our help, please email us at bandlp@nhs.net with your name, address and contact number. Please include the words ‘DELIVERY SHIELDING’ in the subject of the email. Alternatively, please telephone us – please note that the Dispensary Line is only open between 10 and 12:30 but our Reception Team will be able to take your details.
Telephone Lines
Our telephone lines will be busier than usual. Please bear with us as we answer each call as quickly as we can.
Many Thanks
Simon Stitson
Practice Manager
Buckden & Little Paxton Surgery
Important information about the coronavirus (COVID-19)
The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
• a high temperature or
• a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
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